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Privacy policy

This website is owned and managed by SIA “Otrs”, Hospitāļu iela 30 - 8, Rīga, LV-1013, Latvija, Registration Nr.40203261270 ("Otrs’’ or "Us").

In the following, we explain how we use the personal data of which you leave footprints and/or that you provide when you visit our website (“Website”) and use the various services on the Website.

SIA “Otrs” is the data controller of personal data collected via the Website.


1. Collection of personal data

You will always be informed before we collect personal data about you. Currently, at this website, we do not collect any personal data.

IP address usage:

- We do not collect IP addresses and we use only third-party tracking tools such as Google Analytics to transmit only the impersonal IP addresses. More information:

The cookie policy does not apply to third-party websites

- Please note that this cookie policy does not apply to the privacy practices of third-party websites listed on the Website, and we are not responsible for this practice

Cookie policy changes

- We might change this privacy policy, and we therefore encourage you to periodically review this policy in order to keep up-to-date information on our privacy policies. This cookie policy was last updated on May 06, 2021  

Use of the Website

SIA “Otrs” keeps statistics of which areas of the Website are visited by our users and of which products the users prefer. This data does not include personal data. Using the collected data, SIA “Otrs” builds knowledge of the use of the Website. This information is used to improve the Website. However, we use data on the navigation of all our users to be able to understand how our users as a total group use the Website and against this background, we attempt to improve the Website. We cannot see where you come from or go to on the Internet when you leave our Website. In addition, we collect information about which products our users as a total group prefer. This information is also used to improve the Website.

2. Cookies

We use cookies on our Website. Please read more about the use of cookies in our Cookie Policy, which you can find here:

The purposes of processing of data collected by the use of cookies, are the following:

  • to operate, improve and optimise the performance and user experience of the website
    and its services
  • perform customer and user analysis and segmentation in order to improve our
    understanding of our users, and provide better and tailored services to users, including you
  • statistical purposes.

3. Security

We have implemented security measures to ensure that our internal procedures meet our high security policy standards. Accordingly, we use our best endeavours to protect the quality and integrity of your personal data.


Should you want to complain about the processing of your personal data, you may contact us via email, telephone or letter as indicated in clause 9 above. You may also file a complaint with Data State Inspectorate.

We use cookies to ensure that we give you the best experience on our website. By clicking “Agree” or continuing the browsing session you confirm your consent. You can withdraw your consent at any time by changing the browser setting and deleting the saved cookies.